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Thank you for choosing AMERICAN MADE Rolco Game Parts! Fully CPSIA tested and approved!

Customer Service

RolcoGames.com is operated by

RolcoGames Inc.
565 Industrial Drive
Tipton, IN 46072
Phone: 765-374-6700
If you would like information regarding our products,contact info@rolcogames.com

Order Questions:

Ordering online
Ordering with our online shopping cart is safe and secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy.
Ordering By Phone or Email
An additional handling fee of $5.00 will be applied to phone and Email orders because of the extra administration that is involved with processing an order in this way. We will calculate shipping and handling and then process your order with prepayment of products, plus shipping and handling in full. Our phone number is 765-374-6700 and email is info@rolcogames.com


FAQs

Are your products safe?
All of our products are non-toxic and intended for children at least four years of age or older unless otherwise stated.
Click here to view our Certificate of Compliance
Where are RolcoGames.com products manufactured?
We manufacture our game pieces in the United States and have been making board game components since 1980. Dice are imported.
Sales Tax
Sales tax of will be applied to any order shipped within the state of Indiana.
International Orders
We utilize US Postal Service for shipping of all orders within the USA and to Canada. We will do our best to find a suitable method to ship your order to other international destinations. You can call us or fill your shopping cart and your order will automatically be referred to our office to complete processing. Please be aware that duty and taxes may be payable upon receipt for orders shipped outside of the USA. For orders to Canada, there may be UPS Brokerage fees. Any of these additional fees are the responsibility of the receiver.
Shipping
Most of our orders our shipped via the US Postal Service. For larger orders, we utilize UPS or FedEx.

For orders over $500.00, we will contact you for the best shipping price available.
Refused or Undeliverable Package Policy
Please make sure that you provide a complete shipping address that includes any suite or apartment number. Any package that is undeliverable or refused will incur return shipping charges.
Order fulfillment, modification, cancelation
Our goal is to ship your order as promptly as possible, usually within one to two business days. Please allow five business days for shipment to arrive. It is not possible to make any order modifications or cancellations after your order has shipped.
Return Policy
Please contact us if you ever encounter a problem with RolcoGames.com products and we will do our best to resolve whatever issue you may have. Any return must be accompanied by a Return Material Authorization (RMA). Call or email us for this form within 30 days of your purchase and then please follow the instructions on the RMA.

Returns of non-defective merchandise are subject to a 25% restocking fee. A credit or refund will be issued in the appropriate amount once we have inspected the returned merchandise. Shipping and handling charges are non-refundable and Rolco Games, Inc. is not responsible for return shipping fees. We will pay for return shipping if the return is a result of our error.

Custom game components or custom bagged components cannot be returned nor exchanged.
Privacy Policy
We will neither share nor sell any personal information that you provide to us while utilizing our web site and online store. You may unsubscribe from our newsletter and/or promotional email list at any time.